Report Highlights Plateau’s Comprehensive Global Services, iContent Solution, and Industry Leading Customer Satisfaction as Key Differentiators
Arlington, Va. - 16 January, 2008 – Plateau Systems, a leading provider of talent management software, content and services, today announced it was awarded the highest possible ratings – four stars – in the areas of Customer Satisfaction and Completeness of Vision in Bersin & Associates’ study Talent Management Suites: Market Realities, Implementation Experiences, and Vendor Profiles. The study points to the growing demand for complete talent management solutions and recognizes Plateau’s comprehensive approach, which includes integrated performance and development planning; integrated career and development planning; and integrated performance management and succession management. Of the 20 vendors profiled in the report, only two earned the highest scores in both of these categories.
Highlighting Plateau’s top scores for customer satisfaction and completeness of vision, the study recognizes that the company’s talent management solution, combined with its superior support, drives business value and tangible results for customers. Bersin & Associates specifically identifies Plateau’s Comprehensive Global Services, its iContent solution, and Industry Leading Customer Satisfaction as the key differentiators behind Plateau’s ability to maximize customer value.
The study further notes that Plateau provides a comprehensive talent management suite that helps organizations solve the challenges associated with multi-faceted, often complex, talent management initiatives. The report identifies performance management as a key component of Plateau’s talent management offering, specifically referencing its “ability to support integrated performance management and learning management” and its “functionality to address competency gaps and support performance-driven learning programs.”
“Plateau is consistently recognized as a leader in customer satisfaction, largely due to its ability to cultivate strong relationships as a partner and trusted advisor to its customers,” stated Leighanne Levensaler, principal analyst for Bersin & Associates. “With proven customer satisfaction ratings and high marks in other critical talent management areas, the company is well-positioned to continue its leadership in 2008, especially as more organizations pursue integrated talent management initiatives.”
Research for Bersin & Associates’ Talent Management study began in August 2007 with an extensive, quantitative survey capturing responses across more than 700 HR, learning and development (L&D), and information technology functions. In addition, Bersin & Associates conducted more than 50 in-depth interviews with HR and talent management executives as well as detailed vendor briefings with 20 providers of talent management suites. These vendor briefings included system demonstrations that focused on integrated talent management use cases, as well as a presentation and discussion of the vendor’s company background and product roadmap.
“Bersin’s report validates the trend we are seeing with organizations demanding comprehensive talent management solutions that provide interoperability between key talent management functions, from employee on-boarding, and learning, training and development, to career and succession planning, performance management and compensation,” said Paul Sparta, CEO of Plateau Systems. “Plateau is leading this charge as one of industry’s only providers of truly integrated talent management solutions. Since Plateau’s talent management applications are built on a single code base, users can navigate seamlessly, through a consistent interface, between multiple talent management applications. By enabling organizations to share employee data across key talent management applications, Plateau’s integrated suite provides real-time visibility into all aspects of an organization’s talent, making it possible for managers to continuously align and refine and assess employee goals and performance to support broader corporate objectives. By delivering a self-sustaining talent management process that drives the entire talent lifecycle, Plateau’s talent management suite is delivering real business value to customers and helping them maximize employee performance and organizational productivity in a way that directly and positively impacts the corporate bottom line.”
This report follows Bersin’s recognition earlier this week of Plateau’s iContent solution. Bersin & Associates 2007 Learning Leaders Program named iContent a winner in the Platform Innovation category for transforming the way organizations purchase, manage, and deploy custom and third party content.
###
About Plateau
Plateau is a leading provider of talent management software, content and services designed to increase workforce productivity and drive business success. Plateau’s award-winning software is powering talent management initiatives across some of the world’s most successful organizations, including the American Red Cross, General Electric, the Internal Revenue Service, Capital One Services and the National Aeronautics and Space Administration (NASA). Industry analysts at Bersin & Associates, Forrester Research and other leading information and technology research and advisory firms continue to recognize Plateau’s leadership in delivering best-in-class functionality, technology and customer satisfaction. Plateau is headquartered in Arlington, Virginia, with offices across the United States, Europe and Asia Pacific. For more information, please visit www.Plateau.com.
