Tuesday, April 24, 2007

iContent Expands with Premier Leadership Development from Ninth House®


Expanded Agreement Supports Increased Demand for Plateau's On-Demand Talent Management Solutions, Managed Services and iContent Offering; Company's EVP of Global Operations to Participate in Executive Roundtable at SaaScon 2007


Arlington, VA. – 24 April, 2007 Plateau Systems, a leading provider of software for developing, managing, rewarding and optimizing organizational skills and talent, today announced a strategic alliance with Ninth House, Inc., the leadership development company.  Under this partnership, select titles from the Ninth House catalog of Instant Advice® leadership and performance-related content and videos will be available and accessible through the iContent portal.   


“The ability to access the Ninth House interactive content through iContent will enable organizations to deliver employees the tools they need to quickly address and resolve business challenges,” said Jeff Snipes, CEO, Ninth House.  “With the increased competition for talent, organizations are realizing the value of investing in leadership development solutions as a way to develop, engage and retain key employees.  By making the Ninth House proven leadership and management solutions available globally through iContent, customers can continue to build high-performance teams in a cost effective, standardized way.”


Offering 280 Instant Advice videos through iContent takes just-in-time learning to the next level by providing users with immediate, actionable solutions to the most frequently encountered business challenges. This instructional content uses engaging dialogue and familiar scenarios based on award-winning courses from Ninth House that provide immediate and practical solutions to workplace challenges.  With iContent’s flexible pricing options, customers can purchase individual Instant Advice titles or pre-packaged bundles, depending on their business requirements.


“As the only on-demand talent management content portal, iContent has engaged a wide range of leading content partners to provide customers with access to high-quality courses and content that addresses their leadership performance and employee management needs,” said Paul Sparta, chairman and CEO of Plateau. “Making the Ninth House Instant Advice library available through iContent will enable organizations to develop self-sufficient employees who can quickly find solutions to today’s most common workplace challenges.  In addition to providing a natural channel for accessing and delivering performance and management-focused content and learning courses, iContent aims to support the full talent management lifecycle - from learning and development to performance management. With organizations increasingly opting for hosted and on-demand solutions to address these needs, iContent is quickly becoming the de facto standard for organizations looking to cost effectively purchase, access, store and manage their talent management content.“


iContent is a next-generation paradigm for managing and delivering talent management content. The solution provides a single place where customers can locate, store and deliver thousands of third-party packaged content offerings from leading providers as well as industry and customer-specific content. iContent reduces content integration and administration challenges by integrating content and deploying it to users globally over a secure and scalable content distribution network.  In addition to speeding the availability and delivery of content to users, iContent saves organizations time and money by reducing the overhead associated with administering and storing content. View information about Plateau iContent at http://www.icontentportal.com


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About Plateau

Plateau is a leading, global provider of adaptable, web-based software for developing, managing, rewarding and optimizing organizational talent to increase workforce productivity and drive business success. Plateau’s award-winning software is powering talent management initiatives across some of the world’s most successful organizations, including the American Red Cross, General Electric, the Internal Revenue Service, Capital One Services and the National Aeronautics and Space Administration (NASA). Industry analysts at Bersin & Associates, Forrester Research and other leading information and technology research and advisory firms continue to recognize Plateau’s leadership in delivering best-in-class functionality, technology and customer satisfaction. Plateau is headquartered in Arlington, Virginia, with offices across the  United States, Europe and Asia Pacific.  For more information, please visit www.plateau.com.


About Ninth House

Ninth House, Inc. provides leadership and management development solutions that integrate content from today’s foremost business experts into self-paced online courses and simulations to more effectively develop leaders at all levels of an organization. The Ninth House curriculum addresses the most relevant issues an organization faces–from leadership and innovation, to building community in the workplace, to managing change. Ninth House solutions are easily scaleable, customized, and deployed to a corporation’s workforce based on business needs; thereby, providing organizations with positive, measurable impact on employee behavior and productivity. Nearly 200 Global 2000 organizations as well as key government agencies rely on Ninth House to develop their leaders and managers, including Amazon.com, British Telecommunications, SSM Health Care, the United States Navy, and United States Department of Justice. Ninth House is headquartered in San Francisco, CA. For more information, please visit the Ninth House corporate website at www.ninthhouse.com, or call: 415-277-8200.


Ninth House® and Instant Advice® are registered trademarks of Ninth House, Inc.


Plateau Systems, the Plateau Systems logo, Plateau Performance, and Plateau are the property of Plateau Systems Ltd. All other names and brands are the property of their respective holders.

Tuesday, April 17, 2007

Plateau aligns with Verizon Business to Deliver Best-of-Breed Software-as-a-Service Talent Management Solutions


Expanded Agreement Supports Increased Demand for Plateau's On-Demand Talent Management Solutions, Managed Services and iContent Offering; Company's EVP of Global Operations to Participate in Executive Roundtable at SaaScon 2007


Arlington, VA. – 17 April, 2007 This week at the saascon conference in Silicon Valley, Plateau Systems, a leading provider of software for developing, managing, rewarding and optimizing organizational skills and talent, announced an expanded relationship with Verizon Business. Under the agreement, Verizon Business will provide increased bandwidth, scalable and reliable hosting, and global content distribution to support the growing demand for Plateau's on-demand talent management applications and icontent offering, the industry's most comprehensive solution for procuring, distributing, hosting, and managing custom and third-party talent management content.


"With Verizon Business IP Application Hosting, Plateau is meeting the increased customer demand for its Distance Learning, Blended Learning as well as it's on-demand Business Edition offerings and managed services offerings for icontent," said Chris Gesell, director of IT Solutions product marketing for Verizon Business. "As more organizations move toward saas models, similar to what Plateau has pioneered in the Talent Management market, we expect to see an increase in bandwidth, hosting and storage needs from our customers."


Content integration and administration remain two of the biggest challenges facing organizations today. Icontent cost-effectively addresses these challenges by integrating packaged and custom content and hosting and deploying it to users globally over a secure and scalable content distribution network. Providing a single place to locate, store and deliver thousands of packaged content offerings from leading providers as well as custom content, icontent allows organizations to accelerate the availability and delivery of content to end users and saves them time and money by reducing the costs associated with administering and storing content. Verizon Business IP Application Hosting services are part of Plateau's strategy to meet growing global demands for its hosting and managed services offerings, which support icontent. Underpinned by Verizon Business and powered by Akamai's Web Application Accelerator solution, icontent's scalable and reliable content distribution network (CDN) ensures optimal application performance for distributed end users across an organization.


"Plateau's hosted and managed services offerings are driving triple-digit demand for increased bandwidth. With Verizon Business supporting this critical need, we are able to expand into new markets, grow our business offerings and maintain our position as the leading provider of saas offerings in the Talent Management space," said Shelly Heiden, EVP Global Operations at Plateau. "Over the past year, we have seen a marked increase in customers selecting saas subscription models for their content and talent management solutions. With the rapid growth in the icontent customer base, Plateau remains committed to investing in delivering the industry's most scalable, comprehensive, and cost-effective solution for simplifying and expediting content procurement, deployment and management."


Validating the company as a best-of-breed provider of saas-enabled Talent Management services and solutions, Ms. Heiden will join executives from Verizon Business and Akamai on April 17 and 18 in hosting an executive roundtable titled "Powering High-Performance saas Solutions for Your Business." During these interactive sessions, moderated by Jeff Kaplan, managing director of thinkstrategies, participants will discuss the benefits and challenges of delivering applications via saas. Plateau's icontent solution will be highlighted to demonstrate the value of building a solution on a saas infrastructure powered by world-class providers like Verizon Business and Akamai Technologies. For more information, visit http://www.saascon.com/live/48/.


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About Plateau

Plateau is a leading, global provider of adaptable, web-based software for developing, managing, rewarding and optimizing organizational talent to increase workforce productivity and drive business success. Plateau's award-winning software is powering talent management initiatives across some of the world's most successful organizations, including the American Red Cross, General Electric, the Internal Revenue Service, Capital One Services and the National Aeronautics and Space Administration (NASA). Industry analysts at Bersin & Associates, Forrester Research and other leading information and technology research and advisory firms continue to recognize Plateau's leadership in delivering best-in-class functionality, technology and customer satisfaction. Plateau is headquartered in Arlington, Virginia, with offices across the United States, Europe and Asia Pacific. For more information, please visit www.plateau.com.


Plateau Systems, the Plateau Systems logo, Plateau Performance, and Plateau are the property of Plateau Systems Ltd. All other names and brands are the property of their respective holders.

Wednesday, April 4, 2007

Plateau Recognized as Customer Satisfaction and Market Share Leader


ELearning Guild Honors Plateau with Three Gold Awards in Inaugural 360-Degree LMS Report


Arlington, VA. – 04 April, 2007 Plateau Systems, a leading provider of software for developing, managing, rewarding and optimizing organizational talent, today announced that customers have rated the company a leader in customer satisfaction and market share in the eLearning Guild’s recently released 360-Degree Learning Management Systems (LMS) report.  The report covers 135 LMS vendors and recognized Plateau with three Gold Awards as part of the eLearning Guild Member Choice Awards.  Plateau received awards in the categories of overall customer satisfaction for large corporate LMS’, overall customer satisfaction for small and medium corporate LMS’, and market share for large corporate LMS’.


The eLearning Guild is a member-driven Community of Practice where e-Learning design, development, and management professionals can focus on their own professional development, enhance their peer network, and identify resources for ensuring that their organizations' e-Learning projects are successful.  The eLearning Guild Members Choice Awards are based on the 360-degree report that surveys member participants’ views on which LMS tools they use.  Overall vendor satisfaction awards were determined by asking members to rate products on a 1-10 scale in four categories: Would Use Vendor Again, Vendor Responsiveness, Learning/Implementation Curve and Cost/Benefit.


“The eLearning Guild awards, coupled with the recent Bersin & Associates research in which Plateau is rated a customer satisfaction leader, validates our continued commitment to and proven track record of making customers successful,” said Paul Sparta, Chairman and CEO of Plateau. “We are honored that the members of the eLearning Guild have recognized Plateau for delivering innovative LMS solutions that are further differentiated and complemented by our world-class customer service and support.  We will continue to invest considerable time and money in innovating and delivering solutions that make our customers successful in developing and managing their talent.”


Customers, media and industry analysts consistently recognize Plateau for its industry leadership and unparalled commitment to customer loyalty and success.  Most recently, the company was named the Overall Satisfaction Leader for Global Enterprises in the Bersin & Associates 2007 LMS Customer Satisfaction Study.  In 2006, Plateau was positioned in the Leader’s Quadrant in the Gartner 2006 e-Learning Suites Magic Quadrant report, based on the company’s vision and ability to execute. Plateau was also voted the overall winner of the “Industry’s First Integrated Performance & Learning Management Shootout” at the 2006 HR Technology Conference and Exposition last October.


By tapping into the expertise of more than 23,800 members, Guild Research leverages the depth, breadth, and spirit of The eLearning Guild to produce the new gold standard in e-Learning research.


Guild Research is a team effort led by the Guild's director of research and emerging technologies, Steve Wexler. Each 360o Report is made possible by the collective efforts of dozens of key industry leaders. These awards will recognize top tools and products in terms of Market Share and Satisfaction as determined by Guild members worldwide.  The full report is available at http://www.elearningguild.com/


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About Plateau

Plateau is a leading, global provider of adaptable, web-based software for developing, managing, rewarding and optimizing organizational talent to increase workforce productivity and drive business success. Plateau’s award-winning software is powering talent management initiatives across some of the world’s most successful organizations, including the American Red Cross, General Electric, the Internal Revenue Service, Capital One Services and the National Aeronautics and Space Administration (NASA). Industry analysts at Bersin & Associates, Forrester Research and other leading information and technology research and advisory firms continue to recognize Plateau’s leadership in delivering best-in-class functionality, technology and customer satisfaction. Plateau is headquartered in Arlington, Virginia, with offices across the United States, Europe and Asia Pacific.  For more information, please visit www.plateau.com.


Plateau Systems, the Plateau Systems logo, Plateau Performance, and Plateau are the property of Plateau Systems Ltd. All other names and brands are the property of their respective holders.

Monday, April 2, 2007

Plateau Again Recognized as Global Enterprise Leader in Overall Satisfaction in Bersin & Associates' LMS Study


Customers Give Plateau Highest Rating in Overall Customer Satisfaction Category for Second Consecutive Time; Plateau Leads or Co-Leads Global Enterprise Market Segment in 14 of 20 Satisfaction Categories


Arlington, VA. – April 02, 2007 Plateau Systems, a leading provider of software for developing, managing, rewarding and optimizing organizational skills and talent, today announced that the Bersin & Associates report published last week, 2007 LMS Customer Satisfaction: An Industry Analysis of the Customer Experience with Learning Management Systems, has again identified Plateau as the leader in the overall satisfaction category in the global enterprise segment. Customers rated Plateau as the customer satisfaction leader or co-leader in 14 of 20 categories, and the sole leader in the categories that represent the most important measures of customer satisfaction, including overall satisfaction, customer service, and product/technical support. All ratings are based on customer surveys, with “leader” status awarded to vendors that received the highest peer group rating in each customer satisfaction category.


The report defined Plateau as a global enterprise provider with the ability to provide advanced functionality, a high degree of flexibility and scalability, and global service and support to meet the complex needs of large global organizations. Customers also rated Plateau as the leader in the overall satisfaction category in the global enterprise segment in Bersin & Associates 2005 LMS Customer Satisfaction Study. This consistently high rating underscores Plateau’s proven record of delivering customer satisfaction to global enterprises.


"Plateau continues to prove its commitment to global enterprise LMS customers by providing outstanding services that drive customer satisfaction and loyalty,” said Josh Bersin, president and founder of Bersin & Associates, a research and advisory firm focused on enterprise learning research. "This research highlights Plateau’s proven track record in delivering high levels of customer satisfaction through its product, services, and support."


According to the study, customers rate Plateau as the customer satisfaction leader in multiple categories due to the company’s investments in professional services and its focus on customer success. “The professional services organization is tightly integrated with support and engineering, providing a single level of ownership for any customer problem.”


The report further states, “The company prides itself on total customer success – focusing on solving a wide range of problems in its large implementations, including: change management, content integration, project management and learning strategy. Plateau’s continued investment in services and support, as well as its keen focus on the changing nature of the LMS market, will help the company continue its healthy growth rate.”


Plateau is rated a customer satisfaction leader or co-leader in the following 14 categories:


Overall Satisfaction


Ease of Use



  • Ease of Use for Learners

  • Ease of Use for System Administrators


Integration



  • Content Integration


Total Solution



  • Scalable to meet future needs

  • Provides all functionality needed out of the Box

  • Reporting capabilities


Service and Support



  • Customer service

  • Product/Technical support


Business Partnership



  • Understanding and assistance with customers’ business and training challenges

  • Customer has adequate input to product direction

  • Long-term Platform Support (confidence that vendor will support the product)


Additional Tools/Capabilities



  • E-Learning Content

  • Testing/Assessment Tools


In addition to its leadership in these categories, Plateau was named a peer group out-performer with above-average ratings compared to other vendors in ease of customization and technology investment protection.


"This comprehensive report, based on extensive customer feedback, highlights Plateau’s ongoing commitment to the success and satisfaction of our customers," said Paul Sparta, chairman and CEO of Plateau Systems. "Being recognized as the leader in the overall satisfaction category in the Bersin & Associates study for the second consecutive time is a true honor bestowed upon us by our customers. The talent management industry is growing and evolving rapidly, and as such, achieving true customer satisfaction and success is a challenging and never-ending effort in which we are continually investing and refining. From product usability and innovation, to global services and customer support, Plateau will continue to focus significant resources on these and other areas that are most important to our customers.”


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About Bersin & Associates’ 2007 LMS Customer Satisfaction Study: An Industry Analysis of the Customer Experience with Learning Management Systems

2007 LMS Customer Satisfaction: An Industry Analysis of the Customer Experience with Learning Management Systems is a broad-based industry study based on survey results from 516 system administrators, training managers, and executives. This study evaluates a wide range of categories – product performance, customer service, technical support, and additional tools and capabilities – all from the customers’ perspective. The 2007 study covers offerings from 13 LMS vendors and analyzes over 20 different measures of customer satisfaction.


The study was completely funded by Bersin & Associates. Information in the study is based solely on Bersin & Associates’ analysis of results; the only information in the study provided by vendors are estimates of LMS revenues. Organizations can purchase the report by going to http://www.bersin.com/lmssat.


All survey participants had a learning management system that was operational at the time of the survey; the average length of LMS “ownership” was 2.1 years. Respondents represent organizations of all sizes, vertical segments, and number of learners. Seventy-eight (78%) percent of respondents are from corporate organizations; 11% are from government organizations, 2% are from higher ed. Institutions and 9% are from non-profit organizations. The 2007 study was conducted in November-December of 2006.


About Plateau

Plateau is a leading, global provider of adaptable, web-based software for developing, managing, rewarding and optimizing organizational talent to increase workforce productivity and drive business success. Plateau’s award-winning software is powering talent management initiatives across some of the world’s most successful organizations, including the American Red Cross, General Electric, the Internal Revenue Service, Capital One Services and the National Aeronautics and Space Administration (NASA). Industry analysts at Bersin & Associates, Forrester Research and other leading information and technology research and advisory firms continue to recognize Plateau’s leadership in delivering best-in-class functionality, technology and customer satisfaction. Plateau is headquartered in Arlington, Virginia, with offices across the United States, Europe and Asia Pacific. For more information, please visit www.plateau.com


Plateau Systems, the Plateau Systems logo, Plateau Performance, and Plateau are the property of Plateau Systems Ltd. All other names and brands are the property of their respective holders.